Personal data we process

EXID processes your personal data because you use our services and/or because you have provided this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Telephone number
• Email address
• Other personal data you actively provide, for example by creating a profile on this website, in correspondence, or over the phone
• Data about your activities on our website

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over the age of 16. We therefore advise parents to be involved in their children’s online activities to prevent data from being collected without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us at [email protected] and we will delete this information.

Purpose and legal basis for processing personal data

EXID processes your personal data for the following purposes:

• Processing your payment
• Sending our newsletter and/or promotional materials
• Being able to call or email you if this is necessary to carry out our services
• Informing you about changes to our services and products
• Offering you the option to create an account
• Data about your activities on our website
• Delivering goods and services to you
• Analyzing your behavior on the website to improve it and to tailor the product and service offering to your preferences
• Processing personal data if we are legally obliged to do so, such as data needed for our tax return

Automated decision-making

EXID does not make decisions based on automated processing that could have significant consequences for individuals. This refers to decisions made by computer programs or systems without human intervention (such as an EXID employee).

Retention period for personal data
EXID does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data was collected. We apply the following retention periods:

• Account data: 24 months after last contact
• Completed order data: 31 days after successful completion
• Order in progress: 7 days after last contact
• Failed or cancelled order: 3 days after last contact

Sharing personal data with third parties

EXID only shares personal data with third parties if necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies or similar technologies we use
EXID uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit our website. EXID uses cookies with purely technical functionality to ensure the website works properly and to remember your preferences. These cookies are also used to optimize the website. In addition, we place cookies that track your browsing behavior so we can offer tailored content and advertisements.

Upon your first visit, we informed you about these cookies and requested your consent. You can opt out of cookies by setting your browser to not store them, and you can delete previously stored information via your browser settings.

Cookies are also placed by third parties, such as advertisers and social media companies, including:

• Google Analytics
• Facebook

Accessing, correcting, or deleting data
You have the right to access, correct, or delete your personal data. You can do this via your account settings or by emailing [email protected]. You also have the right to withdraw your consent for processing, object to the processing of your data, and request data portability. This means you can request us to send the data we have about you in a computer file to you or another organization of your choice.

To ensure that a request for access is made by you, we may ask you to include a copy of your ID. Please black out your photo, MRZ (machine readable zone), passport number, and national identification number to protect your privacy. EXID will respond to your request as soon as possible, but within four weeks.

You also have the right to file a complaint with the national supervisory authority, the Data Protection Authority, via: https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen

How we protect personal data
EXID takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you suspect your data is not properly secured or if there are indications of misuse, please contact our customer service or email [email protected].

EXID, located at Dorpsstraat 53 bus 2, 3665 As, is responsible for the processing of personal data as described in this privacy policy.

Contact information: https://exidofficial.com/

Dorpsstraat 53 bus 2, 3665 AS

Jeroen Olaerts is the Data Protection Officer of EXID. He can be reached at [email protected]